Head to this page to learn more about Freshdesk vs Zoho Desk vs Zendesk. Commissions do not affect our editors opinions or evaluations. The highest edition of Zendesk Support will run you $99 per use per month, and Freshdesk Support Desk costs $79 per user per month, billed annually. Updated: Dec 14, 2022, 11:58pm Editorial Note: We earn a commission from partner links on Forbes Advisor. So easy to use and it will make for a great customer experience.

Zoho Desk's most comprehensive edition is available for just $40. I use Zendesk as my ticketing support system. Both applications offer time tracking, but Zendesk offers it as an add-on, and Freshdesk's offering is limited as it excludes 'activity time tracking.' Meanwhile, Zoho Desk not only offers automatic ticket assignment but also a customizable time tracking feature.Īnother key differentiator is the price of these three applications.

Other common features, like the ability to clone tickets to create same ticket for different customers, or help new hires work on existing tickets, are only available as marketplace extensions in Freshdesk and Zendesk, though they come built in with Zoho Desk.Ĭoming to automation, Freshdesk offers round-robin ticket assignment (Zendesk does not offer this feature yet). However, Freshdesk and Zendesk do not allow seamless categorization of tickets into columns based on ticket status, priority, due date, and CRM status, though this is possible with Zoho Desk. In terms of boosting agent productivity, all three applications make it easier for agents to manage incoming tickets by creating views. In Zoho Desk, email, live chat, telephony, social media, web forms, and instant messaging channels are built-in, and requests coming from these channels can be viewed in one place, meaning your agents are better equipped to offer instant and personalized responses. All so organizations can provide a great experience for prospects and customers. Email is a primary offering by both apps, but in Zendesk, live chat, telephony, WhatsApp, WeChat, LINE, community, and help center are only available as add-ons. Customer service Septem10 min read Customer support solutions: What can you expect from Zendesk pricing Written by Renske Start and Pim de Vos Customer support solutions help businesses strengthen customer relationships.

Freshdesk Support Desk and Zendesk Support allow customers to connect with you through multiple channels.

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